Due to our reduced hours of operation as a result of the COVID-19, some orders may experience delays. We will endeavour to dispatch orders daily Monday – Friday.
On all orders up to the value of £50, for delivery to the UK/Channel Islands, we offer the following delivery charges:
UK Standard (3-5 working days) £2.99
UK Express (1-2 working days) £4.99
Please note that Express Delivery is not a guarantee of next day delivery.
On all orders above the value of £50, we offer a free delivery service.
For information on European and International Shipping rates or if you have further questions, please don’t hesitate to contact us directly on 01590 677818, email firstname.lastname@example.org or use the contact page on the website.
Because we offer free delivery on orders over £50 (£2.99 under £50) to UK addresses, we are unable to supply a free return option, unless goods are defective, or we have made an error in dispatch. We are, however, happy to advise you on what we believe to be the most economical method of return. For further information email us at email@example.com or call us on 01590 677818.
Every item has been carefully chosen to provide you with the highest standards of quality. If you are not entirely satisfied you can return your selection to us in an unused condition within 14 days of receipt for a full refund of the purchase price or exchange. This does not affect your statutory rights.
Ensure you clearly label your parcel and advise us that you are planning to return an item. Please email firstname.lastname@example.org. Include the order number and your reason for returning the item. Also remember to place a copy of the email or a returns slip inside the parcel.
Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. If you are having an item repaired, or replaced, see the procedure below.
ELLIOTTS RETAILING LIMITED
44-46 HIGH STREET
Return Postage and Packing Costs
Please note that you are liable for the cost and safe return of your purchase, in the event that the item you are returning is non-defective. Should a product be faulty, or incorrect, please telephone us on 01590 677818, or email us at email@example.com and we will either advise you how to return your goods, or arrange for a collection to be made. Either way there will be no cost to you, as where appropriate we will refund postage charges. Please use original packaging for returns, securely seal and label. Enclose your order reference and contact details. Also email us to say the goods are being returned.
Exchanges & Faulty Goods
We are happy to exchange any item. Please contact us via email, or by phone on 01590 677818 and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item was incorrectly dispatched by us, we will cover all transit costs, this also applies to the replacement of faulty goods. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable).
Cancellation Prior to Dispatch of Goods
We are happy to cancel your order immediately on the receipt of an email confirming your request. Subject to the goods not being dispatched, we will immediately refund your payment. Refunds can take up to 3 working days depending on card issuer to credit your account.
Cancellation after Dispatch of Goods
Your rights under the Consumer Contracts Regulations 2013. Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it. If you exercise your right to cancel, the goods must be immediately returned to us, unused, and at your own cost.
Any Questions? – Either contact us via email firstname.lastname@example.org, or telephone us on 01590 677818 between 9 a.m. – 6 p.m. Monday to Saturday.